Unit 9: The post office - Writing

Guide to answer

• The opening hours of the post office

It is too early when closing at 9 p.m. It would be much better if the post office opened until 11 p.m so that customers can have access to the services.

• The quality of the equipment

Thanh Ba Post Office is a well-equipped and reliable address for the postal and telecommunication needs.

• The security conditions of the post office

The parking area of Thanh Ba Post Office is not a good and security place. Although the parking area is large, it has no security-guards.

• The attitude of the staff

The staff are always helpful and polite to the customers.

After a year in the job, the director of Thanh Ba Post Office has invited residents in the neighborhood to write letters to him describing the quality of the services they have received. Write such a letter, using the ideas you discussed in he Task 1. (Sau một năm hoạt động, Giám đốc Bưu điện Thanh Ba đã mời cư dân trong khu phố viết thư cho ông ấy mô tả chất lượng của các dịch vụ mà họ đã nhận được. Viết một bức thư như vậy, bằng cách sử dụng những ý tưởng mà bạn đã thảo luận trong Task 1.)

Guide to answer

Letter 1

Dear Sir,

I have been using the services provided by Thanh Ba Post Office for years and I am in response to your call for customers to express their satisfaction or dissatisfaction towards the post office services. Like many other customers, I find your post office a well equipped and reliable address.

Firstly, I'm impressed by your spacious place for transaction, the seats are clean. Nine telephone boxes are always available so customers do not have to wait to make their call. More interestingly. I am satisfied with the price of the services. Although the packing area is large, it has no security guards and I sometimes feel insecure when leaving my motorbike there.

And the last point I would like to comment on is the opening hours of the post office. I think it would be better if the post office opens until 11 p.m so that customers can have more access to your services. I know that you and your staff have done so far for the developmem of the post office.

This letter is written in the hope that your post office will be a better place.

Your faithfully,

Le Hoa

Letter 2

Dear Sir,

I have lived here for five years and during this time I have used most of the services of Thanh Ba post office. Now I am writing to show you my opinions of these services. The staff here are very helpful and polite. They are willing to help when we need. The prices of the services here are quite reasonable, so most people in our neighborhood use the services here. However, there are still some matters. The equipment in the post office needs upgrading. Sometimes I needed to fax an urgent document but it was impossible because the fax machine was out of order. Moreover, the delivery of newspapers is never punctual. One more thing I want to mention is that the security conditions of the post office are not very good. There used to be property loss here.

I am writing in the hope that these matters will be improved. If so, I believe more and more people will go to Thanh Ba post office.

Yours faithfully,

Nguyen Thanh

Dear Sir,

1. I know that making everyone satisfied is a hard work and sometimes seems impossible. What you and your staff have done so far for the development of the post office is encouraging and this letter is written in the hope that your post office will be a better place.
2. Like any other customers, I find your post office a well-equipped and reliable address for our postal and telecommunication needs. I am impressed by your spacious place for transaction. The seats in the lobby are pretty and always clean. The fax machines are always in good working condition and my colleagues in Ho Chi Minh City have no complaints about the quality of the documents I send them.
3. I have been using the serrvices provided by Thanh Ba Post Office for years and I am writing in response to your call for customers to express their satisfaction or dissatisfaction towards the post office's services.
4. However, there are some minor drawbacks that need mentioning here. Although the parking area is large, it has no security guards and sometimes feel insecure when leaving my motorcycle there. Moreover, it would be much better if the post office opens until 11 p.m so that customers can have more access to your services.

Your fairfully,

Hoa Binh

Key

3-2-4-1

Dear Sir,

I have been using the serrvices provided by Thanh Ba Post Office for years and I am writing in response to your call for customers to express their satisfaction or dissatisfaction towards the post office's services.

Like any other customers, I find your post office a well-equipped and reliable address for our postal and telecommunication needs. I am impressed by your spacious place for transaction. The seats in the lobby are pretty and always clean. The fax machines are always in good working condition and my colleagues in Ho Chi Minh City have no complaints about the quality of the documents I send them.

However, there are some minor drawbacks that need mentioning here. Although the parking area is large, it has no security guards and sometimes feel insecure when leaving my motorcycle there. Moreover, it would be much better if the post office opens until 11 p.m so that customers can have more access to your services.

I know that making everyone satisfied is a hard work and sometimes seems impossible. What you and your staff have done so far for the development of the post office is encouraging and this letter is written in the hope that your post office will be a better place.

Your fairthfully,

Hoa Binh

Trên đây là nội dung bài giảng Writing Unit 9 Lớp 11, để nâng cao kỹ năng viết mời các em tham gia thực hành Trắc nghiệm Unit 9 lớp 11 Writing

• Câu 1: Choose the sentence - a, b, c or d - which is closest in meaning to the printed one.

  If he had hurried, he would have caught the train. 

  • A. He had to catch the train, so he was in a hurry.
  • B. He missed the train because he didn't hurry.
  • C. He doesn't hurry, so he won't catch the train.
  • D. The train was delayed, so he wouldn't have to hurry.

• Câu 2:

  'Sorry madam, looking after the garden is not my duty.'

  • A. He apologized for not looking after the garden.
  • B. He promised to look after the garden.
  • C. He said that he was not responsible for looking after the garden.
  • D. He asked me if looking after the garden was his duty.

• Câu 3:

  Although she has less teaching experience than the other staff member, she is one of the best teachers.

  • A. She is one of the best teachers because she has taught longer.
  • B. Other members of the staff teach less than she does.
  • C. She has the best experience of all the teachers on the staff.
  • D. She is one of the best teachers in spite of her having less experience.

Câu 2 - Câu 5: Xem trắc nghiệm để thi online

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